Help, advisory and support
Where to find instructions, how to request personalized advisory and how to contact support.
The editor's “Help” menu
- Instructions: guides on creating projects, the editor, improving the app, costs, builds, publishing to the stores and publishing web apps.
- Tutorials: video tutorials (coming soon).
- Get advisory: personalized advisory on your project, the type of app and how to write better prompts. It is included at no cost with an active subscription; without a subscription, “Subscription required” appears. When you request it, a conversation with the team opens.
- Contact us: opens support.
Contact support
- Click the envelope icon in the top bar (or “Help” > “Contact us”).
- Click “New conversation” and choose a category:
- Billing issues.
- My app is not building.
- App not working on the device.
- I need help creating my app.
- Feature request.
- Account issues.
- Mobincube classic.
- Other.
- Describe the problem. You can attach images or videos of up to 25 MB.
We reply as soon as possible, in the same conversation and by email. When you have an unread reply, the envelope icon will show it.
If you write in another language, you can see the translation of messages with “Show translation” and go back to the original text with “Show original”.
If “The file could not be sent. Please try again.” appears when attaching, try again and check that the file does not exceed 25 MB.